AIRLINE BUSINESS MANAGEMENT

Basic Courses

Importance of Accounting and accounting information, ethical standard for professional accountants, conceptual framework, double–entry system, analyzing and recording business transactions, flow of accounting data, trial balance, adjusting process, closing the books and completing the accounting cycle, preparation of the financial statements, accounting for merchandising and service organizations, voucher system, fraud, internal controls and Cash.

Purpose and major characteristics of Managerial Accounting, the reporting of manufacturing activities, cost concepts, cost accounting systems, cost-volume-profit analysis, tools for management using in short-term and long-term decision makings, preparation of master budget and Financial Statements analysis.

Theories, concepts and functions of the management process, the organization of business operations, management responsibilities, and different environments.

This course provides an introduction to the basic tools of economics and provides a rigorous framework for understanding how individuals, firms, markets, and governments allocate scarce resources. Students will learn microeconomic concepts relevant to management including; pricing decisions, risk aversion and risk sharing, moral hazard, and adverse selection. The focus of the course is on the application of economic tools rather than a purely theoretical understanding.

The legal system governing business transactions. The legal environment in which businesses operate, relating to general partnerships, limited partnerships, limited liability companies, small closely-held corporations, and large publicly-traded corporations. Topics covered include contracts, sale of goods, insurance, international law, consumer protection legislation, warranties, product liability, and other consumer law subjects.

The meanings, assumptions, concepts, roles and functions of marketing, the marketing structure, along with the processes of segmentation, selecting target markets, analyzing consumer behaviors, conducting marketing research, and preparing the marketing mix are covered in this course.

This course focuses on the effective communication within the business environment where students will learn how to write, talk and behave in entrepreneurial scenarios. The use of polished writing and formal vocabulary, as well as critical thinking, problem solving, leadership and motivational attitude are some of the skills that will be studied in this course.

Foundation of business finance; goals and function of finance with the tools and techniques of financial analysis for decision making and control; management of assets; financial and dividend policy and financial problem solving.

This course emphasizes data analysis as it relates to business decision-making. Topics include comparisons involving means and proportions, ANOVA, correlation and linear regression, and multiple regression.

This course is designed to provide the student with some foundational ideation/ innovation concepts as well as engaging the student in reality-based ideation. The objective is for the student to develop their awareness and abilities in understanding the role ideation/innovation plays in today’s value creation process. This is an experiential course that explores the student’s creativity and skills to generate business ideas and concepts. Once ideas are developed, the class works on strengthening the ideas and concepts and developing these into prospects for start-ups. Finally, a venture screening filter is introduced and the field is narrowed to high potential business.

Major Requirements

A foundation of knowledge necessary to understand the airline industry. It covers the organizational structure of airlines, human resources, operations, government regulations, problems and airlines related organizations.

Evolution of aircraft technologies from the past to the present and future. It introduces the technical characteristics of contemporary aircraft and develops an understanding of aircraft operations and cockpit management.

Principles of human resource management in aviation business. The focuses will be on human factor as well as consequences of accidents on aviation business involving safety success rate according to crew resource management. Course materials include aviation histories, crew resource management, human awareness, stress management, communication, team building.

Vocabulary and conversation unique to the airline industry including conversations about aircraft features, ground services, reservations, flight crew instructions, and emergency, leading and disembarkation instructions.

The features of managing food and beverage aboard aircraft including contract management, cost and service efficiency and food service details for different classes of aviation business.

The course covers the instruction of information about basic fares and fare rules, routings and tickets structure. It also includes airlines agreements and regulations regarding ticketing and reservations. The basic level of add-ons and surcharges will be covered as part of special fare rules.

Processes and activities on the ground from ticket sales, airline seat reservations, and embarkation to pricing and passenger travel patterns. Also covered are ticket pricing strategies that align with airline business strategies and mission.

Theories and factors of human individualities and focuses on various aspects of personal improvement as they relate to airline business. Also covered are the human components of airline business where expressions of human emotion and behavior impact the efficiency and effectiveness of the airline business operations.

Marketing products and services in the airline business. Course topics include marketing strategies, pricing strategies, advertising media and collateral.

This course provides the learning skill to manage airline operations, ground operations including contacts, and to implement emergency response programs.

An interdisciplinary examination of the business and legal issues confronting airlines with an emphasis on safety, security, and economic regulation. It examines the practical and legal dimensions of the regulatory and financial challenges of managing and airline as well as the roles of national governments and international regulating bodies in the development and implementation of standards governing civil aviation.

This course provides an introduction of the components and objective of airline quality and risk management that can establish within the airline operations. Understand the quality requirements of key regulatory bodies and international authorities such as ISO, LASA, and ICAO. Apply quality management system (QMS) processes implement quality and risk management. 

Major Electives

Select 3 subjects for a total of 12 credits from the following;

Knowledge and skills necessary for a successful career as a flight attendant. It covers passenger in-flight services, aircraft passenger facilities.

This course define the tourism industry and its contributions to global economies; highlight employment opportunities and the skills needed to work in air travel and knowledge of world geography to sell destinations and plan efficient customer itineraries. Give accurate advice on requirements for travel documents, customs, and health and currency requirements and share the benefits of travel insurance. Learn to make air travel arrangements using standard industry coding and terminology and advise services and facilities available to airline passengers before and during their travel.

All aspect of air cargo operations. It covers different types of aircraft used in shipping, scheduling, international coordination with agents, freight forwards and customs officials, and how to achieve efficiency in air cargo operations. Also included is a segment of global weather agencies and their impact on scheduling and operations.

The course covers the instruction of information about basic fares and fare rules, routings and tickets structure. It also includes airlines agreements and regulations regarding ticketing and reservations. The basic level of add-ons and surcharges will be covered as part of special fare rules. Study the process of reservation PNR creation, fare quotation and global distribution systems in airlines.

Learn how to build a management system that integrates safety, quality and risk processes for all aviation operations. Implement safety management system (SMS) based on an acceptable level of risk, guaranteeing consistent operational results. Implement safety, and security management, emergency response and continuous improvement programs.

Learn how to be an effective leader and plan for the future. Understand strategic planning and how to reconcile the ATM concept with strategic business management and gain skills to effectively make operational capacity plans and develop you budget planning abilities.

This course provide student with in-depth theoretical knowledge in subjects closely related to the role of the flight dispatchers and methods of operational control. The practical part part extends far beyond the minimum requirements and offers wide variety of scenarios, exercises and problem, solutions associated with daily work in modern aircraft operator’s environment.

Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.

An examination of impact of culture on managerial thinking in airline business; the origins and components of culture; an analysis on the influence of religion and culture; emphasis made on understanding of different cultures and modification of strategies for culturally sensitive issues.

This course is designed for students who are interested in Ultralight Pilot training (Ultralight Aircraft). Learning the theories and the real functions of how to fly with Ultralight Aircraft type. This is the based primary of installing basic knowledge of aviation.

Internship

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